Technical problems

Default solution folder, feel free to edit or delete it.

Why didn't I receive Rubies?
Hi, Occasionally, your payment may be delayed for reasons independent of Picadilla. In some cases  Rubies will appear a few minutes after your payment....
Thu, 24 Jun, 2021 at 3:37 PM
How to find my ID?
Hi, If you found a bug or submitted a ticket for any other reason, we often need your ID to solve the problem. There are two ways to find it: 1. Op...
Thu, 24 Jun, 2021 at 3:53 PM
Browsers updates guide
Dear players,  If you have a problem with launching game, please check version of your browser.  Google Chrome - click here -> https://bit.ly/2ph...
Fri, 15 Nov, 2019 at 3:46 PM
My neighbours are missing!
Hi, Due to Facebook's recent changes to User Access Token, you might be asked to confirm that you want to provide New Rock City app the following i...
Thu, 24 Jun, 2021 at 3:48 PM
Tab freeze bug
Hello! There are settings in various browsers that freezes inactive tabs to save CPU. It can cause our game to restart, and we want to give you some ins...
Mon, 12 Jul, 2021 at 3:02 PM